Lowe's
Investing $2.5B in 2026 capex with AI at the center — Mylow, the ChatGPT-powered advisor, sustains 3x conversion versus non-AI shoppers and has answered about 25M cumulative questions since launch. Q2 2026 (Aug 19): sales $26.0B, comps +0.2% for a fifth straight positive quarter, online +15.7%, adjusted EPS $4.40 (+1.6%). FY26 outlook trimmed to roughly $92B in sales and $12.25 adjusted EPS on a cautious consumer and stalled housing turnover. Pro contractor AI tools and the agentic commerce push continue alongside Walmart, Target and Home Depot.
Scenarios
Mylow's 2x conversion rate is proven at scale. Agentic commerce positions Lowe's as the AI-ready home improvement destination — a $500B+ addressable moment if AI agents make purchase decisions.
Home improvement structurally dependent on housing turnover, depressed by high mortgage rates. AI efficiency gains cannot offset weak end-market demand — organic net sales declining.
Key Factors to Watch
- ●Mylow virtual advisor at 100B OpenAI tokens signals genuine at-scale deployment, not piloting
- ●2x AI-vs-non-AI conversion gap is the clearest ROI signal in retail
- ●Pro contractor segment ($50B+ addressable) underserved by AI tools — 2026 rollout is key
Score History
| Date | Score | Direction | Note |
|---|---|---|---|
| 2026-09-05 | 5.9 | Neutral | W36 refresh — score holds 5.9. Q2 2026 (Aug 19) sales $26.0B with comps +0.2%, a fifth consecutive positive quarter, online +15.7%, adjusted EPS $4.40 (+1.6%). Mylow has now answered about 25M cumulative customer questions. Held because the 3x conversion figure for engaged users is unchanged from the number already on record, the comp improvement is marginal, and the FY26 outlook was trimmed to roughly $92B on a cautious consumer and stalled housing turnover rather than raised. |
| 2026-05-16 | 5.9 | Neutral | W20 refresh — score holds 5.9. Q1 FY26 $20.93B net sales, EPS $2.92 beat; comps -1.7% (housing macro); Pro mid-single digit growth, online +6%. Mylow AI assistant: ~1M questions/month, +200bps in-store satisfaction; AI voice agents live across all 1,700+ stores. |
| 2026-03-08 | 5.9 | Neutral | Score 6.6→5.9 (reweight + are 5→4). are corrected: AI enhances customer experience but revenue is home improvement retail |
| 2026-03-08 | 6.6 | Positive | Initial assessment from batch 9 blind spot review |
Customer Service Peers
Last researched: 2026-09-05
This is research and analysis, not financial advice. Scores reflect AI impact potential, not investment recommendations.